Shipping Policy Mauzek®
We ship every day of the week, except on public holidays.
Delivery times
Every personalised activity book is made by hand after you order it, one at a time.
Choose Express at checkout.
Prices, VAT and customs
Prices include UK VAT. There are no extra customs or import charges when your parcel arrives.
Tracking
As soon as your order has been dispatched, you will automatically receive an email with a tracking link. Questions? Email support@mauzek.com.
Shipping protection
At checkout you can add shipping protection for a small fee. If your order arrives damaged, incomplete or doesn’t arrive at all, we resolve it straight away with a free replacement or refund, without lengthy investigation. Please check your order as soon as it arrives and, if something is wrong, contact us at support@mauzek.com with your order number and photos. This does not affect your legal rights: under UK law your order is our responsibility until it has been delivered to you, whether or not you added shipping protection.
Busy periods and delays
At busy times, such as around Christmas and Black Friday, carriers may be slower than usual. Our delivery times are then an estimate. If your order hasn’t arrived within 30 days of ordering, contact us at support@mauzek.com. Your statutory rights, including the right to cancel and a refund for late delivery, are not affected.
Wrong address
Please check your address carefully at checkout. You can change it as long as your order hasn’t been dispatched. Email us as soon as possible at support@mauzek.com with your order number and the correct address. If your parcel is already on its way or has come back because of an incorrect address, we can send it again, and you pay the extra shipping costs.
